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Patterdale Lodge Group Practice
 Patterdale Lodge Group Practice

Patterdale Lodge
Tel: 01925 227111
High Street Surgery
Tel: 01744 624980
Burtonwood Surgery
Tel: 01744 624948

New Booking System from 3rd Oct 2016

 

New Appointment System

We are making changes to our current appointment system to ensure that appointments are allocated in accordance with your medical need. 

The Practice is not always the most appropriate place to attend for every issue, and you may be directed to other services available within the community (please see below).  To assist with this our reception team will ask you for a brief indication of your medical problem.  You do not have to tell us,   we will always respect your right to privacy and you will be offered the next routine appointment. 

We will be offering 15 minute face to face appointments with a GP so that there is sufficient time to evaluate the problem and agree a management plan together.  If time permits the Clinician may take the opportunity to do any relevant health checks and vaccinations that are over-due.

Where appropriate we may offer telephone consultations for medication reviews, test results and follow up appointments.

The reception team will be following clearly defined protocols, developed by the doctors, for the allocation of appointments. 

We will see the patients on the same day where our protocols indicate a same day appointment is necessary.  We will also see the following patient on the same day if asked to do so:  

  1. Children under age 5
  2. Women with problems in pregnancy
  3. Terminally ill patients

Urgent Appointments

If you believe you need to be assessed on the same day the staff will take your details, speak to a doctor, and phone you back.

We may offer you an appointment within 48 hours.  This will often be for:  

  1. conditions that are severe
  2. symptoms that are persisting or getting worse despite [several days] medication from the pharmacist
  3. symptoms that have not started to improve after a few days

If you believe you need to be assessed sooner the staff will take your details, speak to a doctor, and phone you back.

Routine appointments

You can book appointments up to 4 weeks in advance with the GP of your choice, or the nurse. 

Late night opening

We open later on Monday, Tuesday and Wednesday evenings and offer appointments with a GP, Nurse Practitioner, Practice Nurse and Health Care Assistant.   Please note: Late night appointments are for routine problems only and are provided for patients who are unable to get to the practice during the day because of their work or caring commitments.

 

Below are some examples of alternatives to a GP appointment…

 

  • Sick notes after hospital treatment can often be completed from hospital letters

 

  • Continuation sick notes can often be completed a few days after the GP has seen you and these can be backdated to run continuously

 

  • Wound care and post operative nursing services can be easily accessed via one of the local ‘treatment rooms’ which are held each morning and afternoon. 

 

  • The Minor Injuries Unit at the St. Helens Millennium Centre will deal with almost all kinds of injuries and have X-ray facilities

 

  • The Walk-in Centre is a same-day service for anyone who wishes to see a clinician without an appointment

 

  • Dental problems cannot be treated here.  In an emergency you can receive emergency dental treatment which you can access via  NHS 111.

 

  • Blood taking is normally carried out

 

  • ‘The Morning-After-Pill’ [post-coital contraception] can be obtained from many pharmacies free of charge or from the family planning clinic. Details are available from reception.

 

  • Pregnancy. The midwives provide much of the care for women during and after pregnancy and can be contacted directly on 0151 430 1492.

 

  • Care-at-the-Chemist, at local pharmacist – please check with Reception, offers treatment for:
    • Allergy
    • Athletes Foot
    • Cold Sores
    • Chesty Cough
    • Constipation
    • Diarrhoea
    • Dry Cough
    • Headache/Temperature
    • Head Lice
    • Indigestion
    • Nasal Congestion
    • Oral Thrush
    • Sore Throat
    • Threadworm
    • Vaginal Thrush
    • Children over 12 months, and adults, can obtain antibiotic eye drops for conjunctivitis

 

See below for current booking system in place until 3rd Oct 2016

 

Booking an Appointment

 

Appointments can be made by a number of ways.

 

1) By the automated telephone system

2) By using EMIS ACCESS

3) By telephone

4) By calling into the surgery in person.

 

Routine appointments can be made weeks in advance to secure your doctor of choice. Please be advised that once a doctor’s pre-bookable appointments have all been booked you will have to call on the day of their clinic to secure an appointment.

 

Usual surgeries consist of 18 appointments, 6 of which are pre-bookable with 12 being available for booking on the day.

 

 

We also offer an appointment text reminder service.  If we have your correct mobile number, you will receive reminders of your upcoming appointments.

 

As you can imagine, appointments within the entire NHS are at a premium and if you cannot keep an appointment, please give as much notice as possible so that we can offer the appointment to another patient.

 

Persistent non-attendees, or those who continue to book and then cancel at short notice, will be removed from our practice for the good of those patients who comply with our appointment protocol.

 

Thanks to the Patterdale Lodge Patient Participation Group, 5 minute telephone consultations are now available.

 

If there are no appointments available and you want to be seen on the same day, ask at reception to see whether St Helens Walk in Centre will be able to deal with your ailment.

 

 

 

The walk in centre can deal with most things and is able to provide prescriptions. Below are some examples of what you can be seen at the Walk in Centre with:

 

      Coughs and Colds    

      Muscle or Joint Injuries

      Earache

      Eye Injuries and Infections

      Emergency Contraception

      Minor Cuts or Wounds

      Sore Throats

      Possible Simple Fractures

      Rashes and Allergies

      Bites or Stings

      Minor Burns

 

Patients also have access to the “Care at the Chemist” scheme, which does not involve seeing the doctor or nurse practitioner. Here are some ailments that the chemist can prescribe for without an appointment:

 

      Allergy

      Athlete's Foot

      Chesty Cough

      Constipation

      Cold Sores

      Diarrhoea

      Headache/Temperature

      Head Lice

      Indigestion


PLEASE NOTE: An appointment is 10 minutes duration and is for one problem only!  Always let the Reception know if you have more than one problem to discuss as a double appointment can be offered.  Furthermore, always prioritise your problems - discuss the MOST IMPORTANT FIRST.

 

Disabled facilities are also available at each site with the Practice.

Main Surgery: 01925 227111
High Street: 01744 624980
Burtonwood: 01744 624948



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