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Patterdale Lodge Group Practice
 Patterdale Lodge Group Practice

Patterdale Lodge
Tel: 01925 227111
High Street Surgery
Tel: 01744 624980
Burtonwood Surgery
Tel: 01744 624948

How we keep your records confidential


If you have any questions on confidentiality please speak to a member of our Management Team.





Zero Tolerance Policy

This Practice operates a zero tolerance policy towards aggressive & abusive behaviour. Failure to respect this policy may result in removal from our practice list.

The Doctors, Staff and other healthcare professionals who are caring for you, keep records about your health and any care or treatment you receive from the NHS.

Your records are kept in a safe place in the surgery both on computer and on paper files. Receptionists and secretaries are responsible for keeping your records in order and will, from time to time access your records.
On the rare occasion you may be receiving care from other people such as Social Services. We may need to share some information about you so that we can work together for your benefit. We will only pass on information about you if they have a genuine need for it. There may also be other agencies that may ask for information but we cannot give details without your signed consent.

We will not, without good reason…… 

Discuss your medical details with anyone, unless we are certain of who we are talking to and the reason for disclosing the information is in your best medical interests.  We follow the Caldicott Principles.

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